Customer Support Administrator / Courier Reliever

At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.

We act as Challengers, stay Authentic to our purpose, and are Passionate about delivering a Great Network for Great Value. United as One Team, we collaborate, support one another, and succeed together.

Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.

Role Overview

We are looking for a flexible and service‑driven Customer Support Administrator / Courier Reliever to join our Customer Care team. This dual‑focused role plays an important part in supporting Epic’s Commercial Units through efficient administrative execution, while also ensuring continuity of courier and delivery services during periods of staff absence such as vacation or sick leave.

You will support day‑to‑day operational activities including account activations, customer coordination, and stock management, while also acting as an outbound sales courier when required. This role requires strong attention to detail, adaptability, and a customer‑centric mindset to ensure a seamless experience for both internal teams and customers.

Key Responsibilities

Customer Support Administration:

• Handle activations and migrations of customer accounts within agreed timeframes.
• Ensure all requests are processed in compliance with company policies and procedures.
• Oversee mobile phone stock management and related logistics.
• Issue mobile phone contracts and process sales through POS systems and third‑party channels.
• Communicate effectively with internal teams, customers, and external stakeholders.
• Manage and process data accurately in line with data protection and processing legislation.
• Provide administrative and operational support to team members as required.
• Perform accurate data inputting across multiple systems.
• Utilise various IT applications to support operational tasks.
• Liaise with customers and stakeholders to install, service, and maintain company services.

Outbound Sales Courier (Reliever Duties):

• Proactively contact customers prior to delivery to agree on suitable dates and times, ensuring contract owners are available to sign documentation.
• Deliver products and contracts efficiently while maintaining a high level of customer service.
• Build and maintain positive customer relationships while ensuring operational efficiency.
• Adjust delivery schedules flexibly in line with customer needs and departmental SLAs.
• Demonstrate a clear understanding of the basic terms and conditions of delivered products.
• Effectively persuade customers to accept and sign contracts by clearly explaining product benefits.

Key Requirments

• Previous experience in an administrative or customer support role is considered an asset.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong attention to detail and accuracy in data handling.
• Effective communication and teamwork skills.
• Ability to work under pressure, meet deadlines, and adapt to changing priorities.
• Positive, proactive “can‑do” attitude.
• Strong organisational and multitasking abilities.
• Possession of a valid Maltese driving licence.